Privacy Policy

1. Information We Collect

When you request a booking or contact us, we collect:

• Name and contact information (phone number, email address)
• Booking preferences and requirements
• Payment information (handled directly, not stored online)
• Communication history with our team

2. How We Use Your Information

We use your personal information to:

• Process and confirm your bookings
• Communicate with you about your experiences
• Provide customer support
• Send you updates about our services (with your consent)
• Improve our services and user experience

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Licensed Guides: Only necessary information to facilitate your experience
• Service Providers: Third parties who assist in our operations (email, messaging platforms)
• Legal Requirements: When required by law or to protect our legal rights

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

5. Cookies & Tracking

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your information

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically kept for 3 years for accounting purposes.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: infoexploremarrakesh@gmail.com
• Phone: +212 601 439 975
• Address: Marrakech Medina, Morocco 40000